Shipping Policy

Last Updated: February 2025
Website: https://oliverdunndc.com/
Business Name: Oliver Dunn DC LLC
Contact Email: [email protected]
Customer Service Phone: 1-202-209-8831

  1. Overview

At Oliver Dunn DC LLC, we want your order to arrive safely and on time. This Shipping Policy explains where we ship, what carriers we use, available shipping methods, estimated delivery times, shipping fees, and tracking information.

If you have any questions about shipping or placing an order, please contact our Customer Service Team:

Email: [email protected]
Phone: 1-202-209-8831
Customer Service Hours: Monday through Friday, 8:00 AM – 6:00 PM ET

  1. Where We Ship

We currently ship orders within the United States, including all 50 states.

We also ship to APO/FPO addresses.

Shipping to certain U.S. territories, protectorates, remote areas, or special destinations may be limited or may require additional delivery time. If we are unable to ship to your location, we will contact you after your order is placed.

  1. Shipping Carriers

We ship orders using trusted carriers, including:

  • FedEx
  • USPS

For some Standard Ground shipments, FedEx may transport the package to the destination area and USPS may complete the final delivery.

Orders shipped to P.O. Boxes, APO/FPO addresses, or certain remote locations may be shipped by USPS.

Express Shipping, where available, is typically shipped by FedEx or another suitable expedited carrier.

  1. Order Processing Time

Most confirmed orders are processed within 1–3 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional periods, or high order volume, processing may take longer. If there is a significant delay, we will contact you by email.

  1. Shipping Methods and Fees

We currently offer the following shipping options:

Standard Ground Shipping — Continental United States
Estimated delivery time: 5–9 business days after dispatch
Shipping fee: $9.99
Free standard shipping on orders over $59

Standard Ground Shipping — Alaska, Hawaii, American Samoa, Guam, and U.S. Virgin Islands
Estimated delivery time: 10–14 business days after dispatch
Shipping fee: $9.99

Express Shipping — Where Available
Estimated delivery time: Up to 4 business days after dispatch
Shipping fee: $18.00

Shipping options and fees will be shown at checkout before payment is completed.

  1. Free Shipping

We offer free standard shipping on eligible orders over $59.

Free shipping applies only where shown at checkout and may not be available for all destinations, oversized items, heavy items, remote locations, or special delivery areas.

If an item does not qualify for free shipping, the applicable shipping fee will be displayed at checkout.

  1. Delivery Estimates

Delivery times are estimates only and are not guaranteed.

Estimated delivery times begin after the order has been processed and shipped, not from the date the order is placed.

Delivery may be delayed due to:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volume
  • Incorrect or incomplete address information
  • Remote delivery locations
  • APO/FPO processing
  • Other circumstances outside our control
  1. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with shipment details and a tracking number, where available.

Tracking information may take 24–72 hours to update after the carrier receives the package.

  1. P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses using USPS where available.

Delivery times for APO/FPO addresses may be longer than standard delivery estimates due to military mail handling and destination processing.

  1. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delivery failure, delays, lost packages, or additional costs caused by incorrect or incomplete address information provided by the customer.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply for reshipment.

  1. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged during shipping, please contact us at [email protected] as soon as possible.

Please include:

  • Order number
  • Tracking number
  • Description of the issue
  • Photos of the item and packaging if the item arrived damaged

We may work with the carrier to investigate the issue. Please keep all original packaging and damaged items until the issue is resolved.

  1. Contact Us

If you have questions about shipping, delivery, tracking, or order status, please contact us:

Oliver Dunn DC LLC
Email: [email protected]
Phone: 1-202-209-8831
Website: https://oliverdunndc.com/