Refund and Returns Policy

REFUND AND RETURNS POLICY

Last Updated: February 2025
Website: https://oliverdunndc.com/
Business Name: Oliver Dunn DC LLC
Contact Email: [email protected]
Return Address: 1657 Wisconsin Ave NW, Washington, DC 20007, United States

  1. Overview

Thank you for shopping with Oliver Dunn DC LLC.

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery, subject to the conditions below.

This Refund and Returns Policy applies to purchases made through https://oliverdunndc.com/.

  1. Return Window

We accept eligible returns within 30 days of delivery.

If more than 30 days have passed since your order was delivered, we may not be able to offer a refund, return, or exchange unless required by applicable law.

To start a return, please contact us at [email protected] before sending the item back.

Returns sent without prior authorization may not be accepted.

  1. Return Eligibility

To be eligible for a return, the item must be:

  • Returned within 30 days of delivery
  • In the same condition as received
  • Unused and undamaged
  • In its original packaging, where applicable
  • Complete with all included parts, accessories, manuals, tags, and packaging materials
  • Accompanied by proof of purchase, such as an order number or receipt

Customers are responsible for properly packing returned items to prevent damage during return shipping.

  1. Non-Returnable Items

The following items may not be eligible for return unless they arrive defective, damaged, or materially different from the product description:

  • Final sale items clearly marked as “Final Sale”
  • Gift cards
  • Custom-made or personalized items
  • Items damaged by customer misuse, improper installation, improper cleaning, or unauthorized modification
  • Items returned with missing parts, missing accessories, or damaged packaging
  • Items that show signs of use beyond normal inspection
  • Products returned outside the return window

This does not affect any rights you may have under applicable consumer protection laws.

  1. Home Décor Product Notes

Many home décor items may have natural or production-related variations in color, texture, finish, pattern, shape, or size.

Minor variations caused by material differences, handmade finishing, photography, lighting, screen display settings, or production batches are not considered defects unless the item is materially different from the product description.

Please review all product descriptions, dimensions, materials, and photos carefully before placing your order.

  1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected].

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or video of the product
  • Photos of the packaging if the item arrived damaged

We will review the issue and offer an appropriate solution, such as a replacement, exchange, return, refund, or store credit depending on the situation.

Please keep the original packaging and product until the issue is resolved.

  1. Return Process

To request a return:

  1. Email us at [email protected] within 30 days of delivery.
  2. Include your order number and reason for return.
  3. Wait for return authorization and return instructions from our customer service team.
  4. Pack the item securely in its original packaging where possible.
  5. Ship the item to the return address provided.

Return Address:
Oliver Dunn DC LLC
1657 Wisconsin Ave NW
Washington, DC 20007
United States

  1. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to the original payment method.

We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned item.

Your bank, credit card company, or payment provider may take additional time to post the refund to your account.

  1. Partial Refunds

Partial refunds may be granted in certain situations, including but not limited to:

  • Items returned with signs of use
  • Items not returned in original condition
  • Items missing parts, accessories, packaging, or included materials
  • Items damaged for reasons not caused by our error
  • Returns approved as an exception outside the standard return requirements
  1. Late or Missing Refunds

If your refund has been approved but you have not received it yet:

  1. Check your bank account or payment account again.
  2. Contact your credit card company or payment provider, as posting times may vary.
  3. Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact us at [email protected].

  1. Exchanges

We may offer exchanges when the requested replacement item is available.

We replace items if they are defective, damaged, incorrect, or otherwise approved for exchange under this policy.

If the same item is unavailable, we may offer a refund, store credit, or alternative solution depending on the situation.

To request an exchange, contact us at [email protected].

  1. Sale Items

Sale items may be returned if they meet the return eligibility requirements above, unless the item is clearly marked as “Final Sale” on the product page or at checkout.

Final sale items are not eligible for return or refund unless they arrive defective, damaged, or materially different from the product description.

  1. Gifts

If an item was marked as a gift at checkout and shipped directly to the gift recipient, we may issue store credit for eligible returns.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, any approved refund will be issued to the original payment method used by the purchaser.

  1. Return Shipping Costs

Customers are responsible for return shipping costs if the return is due to buyer’s remorse, changed mind, wrong item ordered, incorrect address, or any other customer-related reason.

Original shipping charges are non-refundable unless the return is due to our error, a defective item, damaged item, or an item that is materially different from the product description.

If the return is due to our error, we will provide a suitable return solution, which may include a prepaid return label, replacement, refund, or other reasonable remedy.

We recommend using a trackable shipping service for returns. We are not responsible for return packages lost or damaged in transit.

  1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected].

We can only cancel an order before it has been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the standard return process.

  1. Contact Us

If you have any questions about refunds, returns, exchanges, or order issues, please contact us:

Email: [email protected]
Website: https://oliverdunndc.com/
Return Address: 1657 Wisconsin Ave NW, Washington, DC 20007, United States